Company
Contact
For support, product feedback or partnership discussions, reach the HoodAlpha team through the official channels below.
Customer support
For account or platform issues, use in-app support from the terminal. Include screenshots, timestamps and affected assets where possible.
Submitting complete context in your first message helps reduce back-and-forth and shortens resolution time.
- Issue summary and expected behavior
- Time observed and market context
- Wallet address (when account-specific)
- Steps already attempted
Security reporting
If you identify a potential security issue, report it through official support channels and include reproducible details.
Please avoid public disclosure of active vulnerabilities before remediation guidance is provided.
- Affected endpoint or workflow
- Reproduction steps and severity estimate
- Observed impact and potential abuse path
- Any temporary mitigation already applied
Business and integrations
For integrations, data partnerships or ecosystem collaboration, send a request with scope, timeline and technical requirements.
Requests with implementation constraints and success criteria are prioritized for faster triage.
Media and communication
For media requests, include publication timeline, interview format and intended audience.
Only statements published through verified HoodAlpha channels should be treated as official.
Response expectations
Priority and response time depend on severity and impact. Security-related reports should include clear reproduction steps.
High-impact platform availability or security incidents are handled with highest priority and may receive interim updates before final resolution.
- General product questions: standard queue
- Account-impacting issues: expedited queue
- Security incidents: immediate triage
- Integration inquiries: scoped review workflow